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WhatsApp intends to implement more AI features

WhatsApp intends to implement more AI features

WhatsApp is set to implement new artificial intelligence (AI) features to its service.

The private messaging app has been criticised for adding parent company Meta's AI chatbot within its service but the app is exploring the possibility of adding AI-powered writing suggestions and summaries to the service.

WhatsApp now has a button that pulls up the Meta AI chatbot, which is able to answer questions in English in a similar way to ChatGPT and also offers AI-powered search suggestions.

The AI button is a glowing blue ring within the app but has left users angered, with some stating that they "hate" the tool and others describing it as "bug-ridden rubbish".

A WhatsApp spokesman defended the tool last week and stated that the app's AI features were "entirely optional, and people can choose to use them or not".

He added: "We think giving people these options is a good thing, and we're always listening to feedback from our users to make WhatsApp better."

Cyber security experts have questioned if the decision to add more AI tools is a "compromise" on privacy as some data from a user's message would need to be processed on external servers but Meta insists that the system is built so that no third party would be able to see the contents of a message.

The tech firm said: "No one except you and the people you're talking to can access or share your personal messages, not even Meta or WhatsApp."

However, Adrianus Warmenhoven - a cyber security adviser at NordVPN - argues otherwise.

He said: "It's still a compromise. Any time data leaves your device - no matter how securely - it introduces new risks.

"WhatsApp has clearly worked to reduce those risks, but it's a balancing act between user demand for smart features and the foundational promise of end-to-end encryption."

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