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Porsche technicians improving efficiency

Porsche technicians improving efficiency

Porsche are aiming to make their technical services at their dealerships better using augmented reality.

The luxury car maker have splashed out on special sets of glasses, which they say will improve their customer's experiences at their dealerships across the United States by reducing time they have to wait for their vehicles to be fixed.

These spectacles have an auto focus camera, which is able to show tiny details such as threading on screws. It connects through a special piece of software, allowing the support team to see exactly what is going on right there and then and offering advice.

This 'Tech Live Look' is also able to let the technical support team take screenshots or send technical instructions to the technician, which is directly projected onto the glasses' projection surface for the person who is working on the vehicle.

Klaus Zellmer, President and CEO of Porsche Cars North America, Inc., said: "Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality."

When a trial was carried out in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey and Washington, along with one in Canada, it was found that technical problems could be solved up to 40 percent quicker than before.

Tech Live Look is set to launch in Porsche dealerships in North America next year.

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