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Accorhotels launch Whatsapp service

Accorhotels launch Whatsapp service

Accorhotels UK have launched a new service that lets you contact hotel staff directly using Whatsapp.

Hotel guests are able to send messages to staff to complete the usual tasks like ordering room service, asking for something from housekeeping or making a restaurant reservation.

Guests are also able to use this service - which is being rolled out across the Accor brand, which includes top hotel names such as Sofitel, Mercure and Novotel - at any time including before their stay.

Thomas Dubaere, Chief Operations Office of Accorhotels Northern Europe, said: "Guests want to communicate using the methods they are most familiar with. The use of Whatsapp has increased exponentially over the past few years and is a platform most of our guests tell us they feel very comfortable using, so enabling them to use it to order room service or ask reception a question is a logical step to ensuring they have the best possible experience in our hotels."

Whilst Carla Milovanov, senior vice president of digital and technology at Accorhotels Europe and Northern Europe, added: "Traditionally guests have to read the directory in their rooms with one number for housekeeping, another for the gym, another for the restaurant and so on. This process simplifies communication for guests so they have just one number for all their requests. Because we have already introduced mobile technology to allow staff to run the hotel from smartphones or tablets, staff monitoring Whatsapp requests can action them across all the hotel's services, wherever they are in the building. It is a much more guest-friendly and a much more efficient way of managing requests."

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