A study by Arthur D. Little, and commissioned by Amadeus, has found that the installation of more digital technology - such as cloud tech, process automation and integration - will help individual airports to become more efficient when processing their passengers and their luggage.
Russell Pell, managing partner at Arthur D. Little, said: "This report highlights the truly transformative potential of digital technology for airports, with tangible benefits that go far beyond cost reduction. While many airports have begun the journey of using digital to aide passenger processing, airports of all sizes must confront and overcome a number of cultural and organisational barriers to change, with a sustained commitment to digital transformation."
Whilst John Jarrell, head of Airport IT at Amadeus, added: "As the expectations of passengers, airlines and shareholders grow, airports must maximise their existing infrastructure, improve efficiency and ensure that their proposition delivers value to all stakeholders. This report demonstrates that digital technology is enabling them to achieve these objectives. The path toward airport digital transformation is not an easy one, but all of the airports interviewed for this research have already begun the journey of digital evolution - with different maturity levels - and recognize that digital transformation efforts can yield true step-change potential."