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iFixit and Samsung end partnership after two years

iFixit and Samsung end partnership after two years

iFixit and Samsung have ended their partnership after two years.

The repairs company admits it's with "heavy wrench" that it announces the end of the service, as they confess they failed at creating a "repair-friendly ecosystem" for customers, accusing the South Korean tech giant of not being committed to "making repair more accessible".

A blog post on the iFixit site read: "Two years ago we launched iFixit’s Samsung Repair Hub with the goal of building an incredible, repair-friendly ecosystem. We aimed to set the gold standard for repair documentation and empower local independent repair businesses with the tools and parts they needed to thrive, all while keeping Galaxy devices running.

"Despite our best efforts, we have not been able to deliver on that promise.

"As we tried to build this ecosystem we consistently faced obstacles that made us doubt Samsung’s commitment to making repair more accessible. We couldn’t get parts to local repair shops at prices and quantities that made business sense. The part prices were so costly that many consumers opted to replace their devices rather than repair them. And the design of Samsung’s Galaxy devices remained frustratingly glued together, forcing us to sell batteries and screens in pre-glued bundles that increased the cost.

"It’s with a heavy wrench that we have decided to end our partnership with Samsung. Despite a huge amount of effort, Samsung’s approach to repairability does not align with our mission."

As of June 2024, iFixit will no longer be Samsung’s designated third-party parts and tools distributor.

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